We deliver exclusively to the countries that can be selected within the scope of the online order, i.e. currently to Austria, Germany, Italy, Belgium, Luxembourg, the Netherlands, Slovenia, Slovakia, Hungary, the Czech Republic, Denmark, Sweden, Finland, Poland, France, Estonia, Latvia, Lithuania, Croatia, Greece, Malta, Portugal, Romania, Cyprus and Ireland. The dispatch of the goods ordered by the customer is carried out by us or by carriers commissioned by us (e.g. parcel or express service).

We charge our shipping costs in addition to the offered prices of the respective goods. The shipping costs to Austria are € 4.90. From an order value of € 100, shipping is free of charge. The shipping costs to Germany are € 7.50. From an order value of € 100,– the shipping is free of charge. The shipping costs to Spain, Finland and Sweden are € 19.50. Shipping is free of charge for orders of € 150,– or more. Shipping costs to the remaining countries are € 14.90. Shipping is free of charge for orders of € 150,– or more.

Dispatch usually takes place within 3 working days (dispatch) after acceptance of the contract. Within Austria, Germany, Italy and Belgium, the delivery should reach the customer within 5 to 7 working days. Orders to Luxembourg, Netherlands, Slovenia, Slovakia, Hungary, Czech Republic, Denmark, Sweden, Poland, Estonia, Latvia, Lithuania, Croatia, Greece, Malta, Portugal, Romania, Cyprus, France, Spain, Finland and Ireland usually take 2 to 3 weeks from contract acceptance (shipping time). Saturdays do not count as working days. The indication of the shipping time is for information purposes only.

We are entitled to make partial deliveries at any time, provided this is reasonable for the customer. If partial deliveries are made by us, we shall bear the additional shipping costs. The customer will be informed immediately in case of delays in delivery.

If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration as well as the risk of theft of the goods in this mail order purchase shall pass to the customer when the goods are handed over to the person designated to carry out the shipment. If the customer is a consumer, the risk of accidental loss and accidental deterioration as well as the risk of theft of the goods in this mail order purchase shall pass to the consumer upon delivery of the goods to the consumer or a third party designated by the consumer and different from the carrier.

However, the risk of accidental loss and accidental deterioration as well as theft of the goods shall in any case pass to the customer at the latest when the customer is in default of acceptance.

In the event of a delay in delivery, the customer may withdraw from the contract by setting a reasonable grace period of at least 5 working days. Saturdays are not considered working days. If the provision of our services depends on the cooperation of the customer, such services are only to be provided if the customer has fulfilled his duties and/or obligations.

On 13.04.2022 a minimum order value was introduced, which is 40 euros.

Only the prices on our website apply. The prices offered on the website are valid until revoked. Price quotations are subject to change without notice and are quoted in Euro and are also shown as gross prices including all taxes, in particular the applicable value added tax. Temporary special offers are shown as such in the presentation of the individual goods on our website. The customer does not incur any additional costs when ordering by using our website.

The price falls due for payment upon conclusion of the contract. You can pay by advance payment, SOFORT.com, PayPal or by using a MasterCard or VISA credit card. Payment is processed via our contract partner Wirecard Eastern Europe GmbH. Please also be sure to observe its general terms and conditions during the payment process. Any payment (or repayment) claims which you may have will be immediately credited to your account or credit card. We reserve the right to exclude individual payment methods. The Löffler online shop only accepts payment in euros. Löffler retains title to the goods until such time as payment is received in full.

Advance payment

1. Select “Advance payment” as the means of payment and subsequently transfer the gross invoice amount to Löffler’s account (IBAN: AT62 1860 0000 1900 9000, BIC: VKBLAT2L), specifying the order number provided in the order confirmation.
2. Following successful payment, you will be redirected back to the Löffler online shop.
3. The goods will be immediately dispatched after payment is received.

SOFORT.com

1. Select “SOFORT.com” as the means of payment. You will be automatically redirected to our partner SOFORT.com.
2. Follow the instructions and enter your online banking details.
3. Following successful payment, you will be redirected to the Löffler online shop.

PayPal

1. Select “PayPal” as the means of payment. You will be automatically redirected to our partner PayPal.
2. There you can log into your PayPal account or open a new PayPal account and authorise the payment.
3. Following successful payment, you will be redirected back to the Löffler online shop.

MasterCard

1. Select “Credit card MasterCard” as the means of payment. Then enter your credit card number, the expiry date and the card verification code (the three digit code on the reverse of every credit card issued by MasterCard).
2. For transactions processed using MasterCard SecureCode, the relevant password is required.
3. Following successful payment, you will be redirected back to the Löffler online shop.

VISA

1. Select “Credit card VISA” as the means of payment. Then enter your credit card number, the expiry date and the card verification code (the three digit code on the reverse of every credit card issued by Visa).
2. For transactions processed using Verified by Visa, the relevant password is required.
3. Following successful payment, you will be redirected back to the Löffler online shop.

For further information you can also contact our service team on +43 (0) 7752 / 84421 – 444 or by e-mail onlineshop@loeffler.at.